Terms of Business

ProACT Partnership · Updated 25 October 2026

These Terms of Business explain how ProACT Partnership Group of Companies (“ProACT”, “we”, “us”) works with clients. They apply to the Client Instruction you accept and to further instructions we agree to carry out. Your Client Instruction sets out the particular work and fees agreed with you.

When you accept a Client Instruction online, you will be asked to confirm that you have read and agree to these Terms of Business. We record that acknowledgement with the instruction.

Our aim

We aim to provide quality advice and a personal service. We take your instructions, make initial proposals, prepare and submit agreed documents and reports, and organise work with agreed third parties.

We rely on you to give us complete and accurate information. Please tell us promptly about any change in circumstances that could affect our work or the advice you receive.

Our commitment to you

We will represent your interests, treat your information with care, keep you informed of progress, and explain matters in clear language. We aim to acknowledge emails and calls on the same day, respond to enquiries within 72 hours, and provide a substantive answer within five working days where possible. We will tell you if we need longer and when you can expect an update.

If you are concerned about our service, please tell us. We aim to acknowledge your concern on the same day and agree the next steps with you. If work is delayed, we will offer a review of the matter without charge.

Your instructions

The Client Instruction describes the work you have asked us to do. Changes, additional work and new instructions should be confirmed in writing, including by email. We may issue a further Client Instruction where the scope or fee changes.

People responsible for your work

The ProACT Partnership office is run by Sam Orgill as director. Our team includes independent consultants who help complete client instructions. We will give you the name of a ProACT team member to contact about your work.

Fees and charges

Our fees cover our work and time, including advice, reports, returns, documents, applications, meetings and administration.

We will give you the best information we can about likely fees and expenses when work begins. A fixed fee covers the work specified in the Client Instruction. Third-party costs, duties, taxes and other expenses may be additional; we will try to estimate them at the outset.

Where we agree to charge for time, our standard rate is £360 inclusive, or €360 plus applicable sales tax, per hour or part of an hour. Applicable VAT or sales tax will be added to fees where required.

If unforeseen work, expenses or taxes arise, we will tell you and seek your agreement before proceeding. If a third party pays ProACT a fee connected with your matter, we will normally retain it to cover work performed.

Expenses and disbursements

Expenses and disbursements are payments made to others on your behalf to carry out your instructions. We will tell you about them as appropriate and may ask you to pay them as they arise.

Payment arrangements

We normally request a payment on account when work begins. For ongoing work, we may send statements of fees and costs and request further payments on account.

When the agreed work is complete, we will issue an invoice and apply any available payment on account. Where the invoice is not covered by funds already paid, payment is due within one month of delivery of the invoice, unless the Client Instruction states otherwise.

If payment becomes overdue, we charge a late payment fee of 15% of the initial fee for each month or part of a month that payment is delayed. Applicable taxes, client expenses and disbursements are charged separately.

Client funds

We may hold client funds on deposit by agreement. We can receive funds in pounds sterling or euros and may request funds to pay third-party expenses, taxes or duties on your behalf.

Confidentiality and communications

We treat information about your matters as confidential. We may disclose it where you ask us to, where disclosure is needed to carry out your instructions, or where disclosure is permitted or required by law.

We may exchange information within the ProACT Partnership Group to carry out your instructions. We will seek your agreement before sharing information with other professional advisers, as appropriate to the work.

We normally communicate by email. Electronic communication carries a risk of interception or unauthorised access. If you prefer another method, please tell us; courier, post or in-person delivery may involve additional expense. We may use security services, including one-time password verification, when exchanging information.

We will send marketing newsletters only where we have a valid basis to do so. Every marketing email will explain how to unsubscribe.

Client verification

We may need to verify your identity and other information before starting work and when taking new instructions. We may also request updated verification during an ongoing relationship, including approximately every three years. Please provide the identification, address and tax information we reasonably request for these checks. We may be unable to begin or continue work until required checks are complete.

Data protection

We take care of client information and use it to provide services, administer our relationship, meet legal obligations and protect the security of our systems. Information may be shared with ProACT group companies, consultants and service providers where needed for those purposes, subject to appropriate safeguards. Our privacy notice explains these uses in more detail.

Storage of papers

After a matter is complete, we normally retain its file for at least six years, unless you ask us to return your papers sooner and we are able to do so. We may destroy papers after the retention period without further notice. If we ask you to collect papers and you do not do so within one month, we may destroy them where permitted.

Events outside our control

We are not responsible for delay or failure to perform an obligation where it results from a telecommunications or computer systems failure, or another event reasonably outside our control.

Ending an instruction

You may end your instruction at any time. We may stop acting if you do not give us the information needed to complete the work, do not pay an invoice or requested payment on account, or a conflict of interest or other circumstance makes it inappropriate for us to continue.

If an instruction ends before completion, we may charge for work already done on a time and fees basis at our standard hourly rate, together with expenses incurred.

Scope of our services

ProACT Partnership Group does not itself provide legal or investment advice. We act as administrators and agents for consultants who provide advice and services, and we may introduce clients to independent financial advisers who provide investment advice.

Services within the group may be provided through ProACT Partnership Cyprus Limited, ProACT Partnership Limited, ProACT Expatriate Advice Limited and ProACT Partnership 2020 Limited. These are legally independent businesses. Your Client Instruction comes from ProACT Partnership Group of Companies. The ProACT group member providing the service will be identified on its invoice.

These Terms of Business apply to instructions and agreed actions between you and us. Additional terms may apply to use of a ProACT website.

Contact us